Terms and Conditions

INTRODUCTION

Welcome to Mukesh Murtikar (hereinafter referred to as the “Owner,” “we,” “our,” or “us”). By accessing or using our website https://mukeshmurtikar.com/ (the “Website”), purchasing any products, or using any services provided by us (collectively, the “Services”), you agree to comply with and be bound by these Terms and Conditions (“Terms”).

If you do not agree to these Terms, please refrain from using our Website or Services.

DEFINITIONS

Owner / We / Us: Refers to Mukesh Murtikar, the business that owns and operates this Website.

User / You / Customer: Refers to any person accessing, browsing, or purchasing from this Website.

Parties: Refers collectively to both the Owner and the User.

ABOUT THE WEBSITE

The Website is an online store selling:

Eco-Friendly Ganesh Idols
Ganpati Accessories
Home Décor & Spiritual Products
Related Festive Products

We reserve the right to refuse service or cancel orders at our sole discretion.

ACCEPTANCE OF TERMS

By using our Website, you confirm that you:

Are at least 18 years old or accessing the Website with parental/guardian consent.
Have read and agreed to these Terms.
Consent to our Privacy Policy regarding the collection and use of personal information.

LICENSE TO USE THE WEBSITE

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal and non-commercial purposes.

You must not:

Copy, modify, or distribute Website content without written permission.
Use the Website for any unlawful purpose.
Attempt to hack, reverse-engineer, or damage the Website.

INTELLECTUAL PROPERTY

All content on this Website, including text, images, logos, product photographs, graphics, videos, and designs, is the intellectual property of Mukesh Murtikar.

No content may be copied, reproduced, or used without prior written permission.

USER RESPONSIBILITIES

When making a purchase, you agree to provide accurate billing, shipping, and contact details.

We are not responsible for failed deliveries due to incorrect information provided by you.

You also agree not to:

Misuse the Website.
Post harmful or illegal content.
Engage in fraudulent activities.

PRODUCT INFORMATION & PRICING

We strive to provide accurate product descriptions and pricing. However, errors may occasionally occur.

Prices are subject to change without prior notice.
Product images may slightly differ due to lighting, photography, or screen settings.
Handmade products may have slight variations in size, finish, or color.

PAYMENT TERMS

We accept secure online payments through trusted payment gateways.

By placing an order, you agree to pay:

Product price
Applicable GST (if any)
Shipping charges

We reserve the right to cancel any order if payment is incomplete, unsuccessful, or appears fraudulent.

SHIPPING, DELIVERY & RETURNS

We deliver across India within the estimated timelines displayed during checkout.

Delivery delays may occur due to:

Festivals
Natural disasters
Courier delays
Government restrictions
Other unforeseen circumstances

Tracking details will be shared once your order is dispatched.

If you are not satisfied with your purchase, please contact us within 7 days of receiving your order.

Returns or exchanges are accepted only if:

The product is unused.
It is returned in original packaging.
It is not damaged by the customer.

Customized or personalized Ganesh idols are non-refundable and non-returnable.

For return or refund requests, contact:

Email: sales@mukeshmurtikar.com

ACCEPTABLE USE POLICY

You agree NOT to:

Harass or abuse other users.
Upload viruses or malicious software.
Attempt fraudulent transactions.
Collect personal information of other users without permission.

Violation of these Terms may result in suspension or permanent termination of your account.

PRIVACY POLICY

We respect your privacy.

Any personal information shared with us is used only for:

Order processing
Customer support
Shipping
Business communication

Please refer to our Privacy Policy for complete details.

THIRD-PARTY LINKS

Our Website may contain links to third-party websites.

We are not responsible for:

Third-party content
Security
Privacy practices
Products or services offered by external websites

DISCLAIMER OF WARRANTIES

All products and services are provided on an “AS IS” basis.

We do not guarantee:

Continuous Website availability.
Error-free operation.
Uninterrupted access.

Since our eco-friendly Ganesh idols are handcrafted, slight differences in color, texture, finish, or design may naturally occur.

LIMITATION OF LIABILITY

To the fullest extent permitted under Indian law:

We shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Website or products.
Our total liability for any claim shall not exceed 50% of the purchase amount paid for the respective product.

INDEMNIFICATION

You agree to indemnify and hold harmless Mukesh Murtikar, its owners, employees, and affiliates against any claims, damages, liabilities, costs, or legal expenses resulting from:

Your misuse of the Website.
Violation of these Terms.
Breach of applicable laws.

MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time.

Updated Terms will be published on this page along with the revised effective date.

Continued use of the Website constitutes your acceptance of the updated Terms.

TERMINATION

We may suspend or permanently terminate access to our Website without prior notice if any user:

Violates these Terms.
Commits fraud.
Engages in unlawful activities.
Misuses our services.

GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Maharashtra, India.

CONTACT INFORMATION

For any questions, complaints, legal notices, or support, please contact:

Mukesh Murtikar