Shipping Policy

At Mukesh Murtikar, we are committed to delivering your eco-friendly Ganesh idols safely, securely, and on time. Every order is carefully packed to ensure it reaches you in perfect condition.

Shipping Within India

We deliver our products across India through trusted courier partners such as Blue Dart, Delhivery, DTDC, XpressBees, FedEx, and other reliable logistics providers.

  • Shipping charges (if applicable) are displayed during checkout.

  • Free shipping may be available on selected products or promotional offers.

  • Orders are generally processed within 1–3 business days after successful payment confirmation.

  • Delivery usually takes 3–7 business days, depending on your location.

  • Remote or inaccessible locations may require additional delivery time or extra shipping charges. Our support team will contact you if applicable.

International Shipping

We also ship selected products internationally.

  • International shipping charges are calculated based on the destination country, package weight, and dimensions.

  • Estimated international delivery time is 7–15 business days, depending on the destination and customs clearance process.

  • Delivery delays caused by customs, government regulations, or local courier services are beyond our control.

Please Note:

  • Import duties, customs charges, VAT, or local taxes (if applicable) are the responsibility of the customer.

  • These charges are collected by the destination country’s customs authorities or courier partner before delivery.

  • Shipping charges are non-refundable once the order has been dispatched.

Order Processing

  • Orders are processed only after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During Ganesh Chaturthi or festive seasons, order processing and delivery may take slightly longer due to high demand.

Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation via Email or WhatsApp.

  • Tracking ID and courier details.

  • Estimated delivery date.

You can track your shipment using the tracking link shared with you.

Packaging

Every Ganesh Murti is packed with maximum care to prevent damage during transit.

Our packaging includes:

  • Premium-quality corrugated boxes.

  • Multi-layer bubble wrapping.

  • Thermocol and protective cushioning.

  • Fragile handling labels.

  • Waterproof protective packing (where required).

Each package is securely sealed before dispatch to ensure safe delivery.

Damaged or Lost Shipments

Although we use trusted courier partners, accidental damage during transit may rarely occur.

If your package arrives damaged:

  • Notify us within 12 hours of delivery.

  • Share an unboxing video clearly showing the damage.

  • Do not discard the original packaging until the issue is resolved.

After verification, we will offer:

  • A replacement product (subject to availability), or

  • A refund, as per our Return & Refund Policy.

If a shipment is confirmed lost in transit by the courier partner, we will arrange a replacement or issue a refund.

Delivery Delays

Delivery may be delayed due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Festival rush

  • Courier operational issues

  • Government restrictions

  • Incorrect shipping information provided by the customer

We appreciate your patience in such situations.

Incorrect Shipping Address

Customers are responsible for providing accurate delivery information.

If an incorrect address, phone number, or PIN code is provided:

  • Delivery delays may occur.

  • Additional shipping charges (if any) will be borne by the customer.

  • Mukesh Murtikar shall not be held responsible for failed deliveries caused by incorrect information.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Mukesh Murtikar

Email: sales@mukeshmurtikar.com